{"id":13781,"date":"2021-11-19T17:49:22","date_gmt":"2021-11-19T22:49:22","guid":{"rendered":"https:\/\/autosector.com\/auto\/?p=13781"},"modified":"2021-11-19T17:49:22","modified_gmt":"2021-11-19T22:49:22","slug":"tesla-suffers-nationwide-app-server-outage-owners-cant-connect-cars","status":"publish","type":"post","link":"http:\/\/autosector.com\/?p=13781","title":{"rendered":"Tesla suffers worldwide app server outage, owners can’t connect to their cars"},"content":{"rendered":"

Tesla is currently suffering from a nationwide (update: now worldwide) app server outage -resulting in owners not being able to connect to their cars.<\/p>\n

Update<\/strong>: some functionally is now returning.<\/p>\n

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The Tesla mobile app is an important part of the Tesla ownership experience.<\/p>\n

Phones are used as a key to unlock and start Tesla vehicles and Tesla owners can access a lot of controls through the mobile app.<\/p>\n

Currently, Tesla owners in the US and Canada are experiencing a complete outage of the app connection.<\/p>\n

Electrek received several reports from owners reporting the issue late in Friday afternoon and all 4 Tesla owners on staff couldn\u2019t connect to their cars through the app \u2013 myself included:<\/p>\n

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If Tesla owners don\u2019t disconnect from the app, they should still be able to use their phones as a key through the Bluetooth connection.<\/p>\n

However, it is still safer to carry your keycard (or key fob if you have one).<\/p>\n

This outage comes after Tesla pushed a new update to its mobile app earlier this week.<\/p>\n

It added new features for owners<\/a>, but it also added a lot of features for buyers to handle the buying and delivery experience.<\/p>\n

A source familiar with the matter said that Tesla has been having issues with these new features for buyers that integrate into their own system.<\/p>\n

Shortly after, Tesla is now experiencing a complete outage of its app server nationwide.<\/p>\n

It\u2019s not clear if the update is linked to this new outage.<\/p>\n

Outages of Tesla\u2019s systems are relatively rare, but there have been examples of significant ones in the past.<\/p>\n

In September 2020, Tesla experienced a complete outage of both its customer-facing servers and internal system<\/a> for several hours.<\/p>\n

Update<\/strong> (6:00 pm ET)<\/strong>: Tesla owners in European markets are now also reporting the same issues.<\/p>\n

Update (6:10 pm ET):<\/strong> Tesla. owners in Asian markets are also reporting similar issues. It looks like the outage is worldwide.<\/p>\n

Update (6:15 pm ET):<\/strong> Some vehicles seem to be affected differently. Model 3\/Y appear to have more problem connecting the Model S\/X.<\/p>\n

Update (6:30 pm ET): <\/strong>it looks like some functionality is returning and while many still can\u2019t see their cars updating in the app, the controls are still accessible.<\/p>\n

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FTC: We use income earning auto affiliate links.<\/em> More.<\/a><\/p>\n

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