{"id":31344,"date":"2022-09-13T12:03:51","date_gmt":"2022-09-13T16:03:51","guid":{"rendered":"http:\/\/autosector.com\/?p=31344"},"modified":"2022-09-13T12:03:51","modified_gmt":"2022-09-13T16:03:51","slug":"car-brands-highest-customer-satisfaction-ratings-2022","status":"publish","type":"post","link":"http:\/\/autosector.com\/?p=31344","title":{"rendered":"Car brands with the highest customer satisfaction ratings in 2022 | Autoblog"},"content":{"rendered":"<p>The numbers are in, and the news isn&#8217;t all good. Overall customer satisfaction with cars fell by 1.3% from 2021 to 2022, according to a study conducted by the American Customer Satisfaction Index. Many luxury carmakers gained points, while some mainstream brands fell behind.<\/p>\n<p>After interviewing 4,708 customers chosen at random between July 2021 and July 2022, the American Customer Satisfaction Index concluded overall customer satisfaction fell to a score of 77 out of 100, down <a href=\"https:\/\/www.autoblog.com\/2021\/11\/16\/cars-ranked-by-customer-satisfaction-score\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:0;\">from 78 in 2021<\/a>.\u00a0Here are the numbers published by the AMSI.<\/p>\n<p><strong>American Customer Satisfaction Index: Mass-market nameplates<\/strong><\/p>\n<ul>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/subaru\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:1;\">Subaru<\/a> (80)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/toyota\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:2;\">Toyota<\/a> (80)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/chevrolet\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:3;\">Chevrolet<\/a> (78)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/hyundai\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:4;\">Hyundai<\/a> (78)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/mazda\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:5;\">Mazda<\/a> (78)<\/li>\n<li>Ram (78)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/honda\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:6;\">Honda<\/a> (77)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/buick\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:7;\">Buick<\/a> (77)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/nissan\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:8;\">Nissan<\/a> (77)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/volkswagen\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:9;\">Volkswagen<\/a> (77)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/ford\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:10;\">Ford<\/a> (76)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/gmc\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:11;\">GMC<\/a> (76)<\/li>\n<li>Jeep (76)<\/li>\n<li>Kia (76)<\/li>\n<li>Dodge (74)<\/li>\n<li>Chrysler (72)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/mitsubishi\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:12;\">Mitsubishi<\/a> (72)<\/li>\n<\/ul>\n<p><strong>American Customer Satisfaction Index: Luxury nameplates<\/strong><\/p>\n<ul>\n<li>Lexus (84)<\/li>\n<li>Acura (82)<\/li>\n<li>Audi (82)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/infiniti\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:13;\">Infiniti<\/a> (82)<\/li>\n<li>Cadillac (80)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/tesla\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:14;\">Tesla<\/a> (80)<\/li>\n<li>Mercedes-Benz (79)<\/li>\n<li>BMW (77)<\/li>\n<li><a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/volvo\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:15;\">Volvo<\/a> (76)<\/li>\n<li>Lincoln (75)<\/li>\n<\/ul>\n<p>The study found that drivers who own a so-called mass-market car are most satisfied with comfort, dependability, driving performance, and safety; these areas all scored 81 out of 100. Drivers are least satisfied with <a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/tag\/warranty\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:16;\">warranties<\/a> (75) and <a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/tag\/fuel+economy\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:17;\">fuel economy<\/a> (74). In the luxury segment, drivers are happy with comfort (84), interior (83), and safety (83), though warranties and fuel economy sit at 79 and 76, respectively.<\/p>\n<p>Some car companies are celebrating as you read this: Toyota, Chevrolet, Chrysler, Acura, and Infiniti rose by 1%, 3%, 3%, 8%, and 9%, respectively compared to 2021. Others are likely rethinking at least some aspects of their business model: Hyundai and Mazda both dropped by 1%, Honda fell by 6%, Dodge dropped by 5%, while Volvo and Lincoln each lost a percentage point over the past year.<\/p>\n<p>Japanese and South Korean manufacturers collectively gained a percentage point, meaning they&#8217;re tied for first with European brands at 79. American carmakers posted a score of 77; <a class=\"injectedLinkmain\" href=\"https:\/\/www.autoblog.com\/category\/gm\/\" data-ylk=\"elm:context_link;itc:0;pos:1;sec:donut-hole;cpos:18;\">General Motors<\/a> rose by 1% to 78, Ford fell by 1% to 76, and Stellantis posted 75 after losing 1%.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The numbers are in, and the news isn&#8217;t all good. Overall customer satisfaction with cars fell by 1.3% from 2021 to 2022, according to a study conducted by the American Customer Satisfaction Index. Many luxury carmakers gained points, while some mainstream brands fell behind. After interviewing 4,708 customers chosen at random between July 2021 and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":31345,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2],"tags":[],"class_list":["post-31344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry"],"_links":{"self":[{"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/posts\/31344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=31344"}],"version-history":[{"count":0,"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/posts\/31344\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/media\/31345"}],"wp:attachment":[{"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=31344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=31344"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=31344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}