{"id":73552,"date":"2024-06-20T12:04:08","date_gmt":"2024-06-20T16:04:08","guid":{"rendered":"https:\/\/autosector.com\/?p=73552"},"modified":"2024-06-20T12:04:08","modified_gmt":"2024-06-20T16:04:08","slug":"thousands-of-car-dealers-crippled-by-2-day-cyberattack","status":"publish","type":"post","link":"http:\/\/autosector.com\/?p=73552","title":{"rendered":"Thousands of car dealers crippled by 2-day cyberattack – Autoblog"},"content":{"rendered":"

Auto retailers across the U.S. suffered a second major disruption in as many days due to another cyberattack at CDK Global<\/a>, the software provider thousands of dealers<\/a> rely on to run their stores.<\/p>\n

CDK informed customers Thursday of the incident that occurred late the prior evening. The company shut down most of its systems again, saying in a recorded update that it doesn\u2019t have an estimate for how long it will take to restore services.<\/p>\n

\u201cOur dealers\u2019 systems will not be available at a minimum on Thursday,\u201d the company said.<\/p>\n

On what otherwise would have been a busy U.S. holiday for business, dealers reliant on CDK were unable to use its systems to complete transactions, access customer records, schedule appointments or handle car-repair orders. The company serves almost 15,000 dealerships<\/a>, supporting front-office salespeople, back-office support staff and parts-and-service shops.<\/p>\n

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AutoNation Inc.\u00a0led shares of publicly listed dealership<\/a> groups lower Thursday, falling as much as 4.6% in intraday trading. Lithia Motors Inc., Group 1 Automotive Inc. and Sonic<\/a> Automotive Inc. also slumped.<\/p>\n

Greg Thornton, the general manager of a dealership group in Frederick, Maryland, said his stores\u2019 CDK customer-relations software had been down since early Wednesday morning.<\/p>\n

\u201cI can only assume that CDK is working all hands on deck to resolve this,\u201d said Thornton, whose group includes Audi<\/a> and Volvo<\/a> stores. \u201cWe\u2019ve had no conversations with them in person or over the phone.\u201d<\/p>\n

The National Automobile Dealers Association<\/a> said Wednesday it was actively seeking information from CDK to determine the nature and scope of the cyber incident.<\/p>\n

CDK was spun off by\u00a0Automatic Data Processing Inc.<\/a>\u00a0in 2014, then agreed to be acquired in April 2022 by the investment company\u00a0Brookfield Business Partners<\/a>\u00a0in an all-cash deal valued at\u00a0$6.4 billion<\/a>.<\/p>\n

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Auto retailers across the U.S. suffered a second major disruption in as many days due to another cyberattack at CDK Global, the software provider thousands of dealers rely on to run their stores. CDK informed customers Thursday of the incident that occurred late the prior evening. The company shut down most of its systems again, […]<\/p>\n","protected":false},"author":1,"featured_media":73553,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-73552","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-design-concepts"],"_links":{"self":[{"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/posts\/73552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=73552"}],"version-history":[{"count":0,"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/posts\/73552\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=\/wp\/v2\/media\/73553"}],"wp:attachment":[{"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=73552"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=73552"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/autosector.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=73552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}